FAQ

We are pleased to offer free standard shipping on all orders to the contiguous United States (the lower 48 states). No minimum purchase is required.

We ship to physical residential and commercial addresses within the contiguous United States, meaning the lower 48 states. We currently do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO/DPO military addresses, U.S. territories, or protectorates.

In-stock items are processed within 2 business days. Orders placed after 12:00 PM Pacific Time begin processing on the next business day, and weekends or recognized U.S. federal holidays are not included in standard processing timelines. The estimated delivery window is 7-14 business days. Oversized products, including pergolas and gazebos, may ship by LTL freight with curbside delivery, and multiple packages may arrive on different days.

Available payment options are shown during checkout before you place your order. Our Terms of Service state that you provide billing, payment, and shipping information at checkout and that credit card information must be current, complete, and accurate. Our site is powered by Shopify, which supports the online store and checkout experience.

Yes. Your payment is processed through Shopify’s secure checkout and trusted payment providers. PalmaYard does not store your full credit card number. We only receive the information needed to confirm your order, arrange shipping, and provide customer support.

No. We ship only within the contiguous United States. The Terms of Service state that no customs duties or import charges apply to orders, and the Shipping Policy states that you will not be charged additional customs duties, import tariffs, or hidden delivery fees. Applicable state sales tax is calculated at checkout based on the shipping address.

We offer a 30-day return window from the date of delivery for eligible items. To qualify, in-stock pergolas, gazebos, umbrellas, and outdoor furniture must be unused, unassembled, in the original packaging, complete with all original parts, hardware, manuals, and accessories, and securely repackaged with the original protective materials.

Email support@palmayard.com within the 30-day window with your order number, the item you want to return, a brief reason for the return, and clear photos showing the item is still in its original, unassembled condition. Please do not ship the item back until we approve the return and provides the correct return warehouse address and RMA number.

No. We offer a $0 restocking fee on eligible returns. If the return is caused by an error on our part, such as a defective, damaged, or incorrect item, we cover return shipping. If the return is due to your preference, you are responsible for return shipping and any related freight pickup fees. Original shipping costs and optional professional assembly or installation fees are not refundable.

Items become non-returnable once assembly or installation has begun. Clearance items, gift cards, and replacement parts ordered separately are also listed as non-returnable. Defects discovered after assembly are handled under our Limited Warranty rather than the standard return policy.

Our pergolas are mainly made of aluminum. Some structural components may use stainless steel. For the exact materials and specifications of each model, please refer to the product details page.

The louvers can be adjusted from 0 to 90 degrees to suit different weather conditions and outdoor needs, allowing you to control sunlight, airflow, and shade.

Yes. Our pergolas are designed for outdoor use and have been proven reliable through real-world use. They are built to support everyday outdoor conditions, but we still recommend proper installation and regular maintenance for long-term performance.

No. Our pergolas are shipped to your door for self-assembly. Product and service pages describe them as ready for self-assembly, with snap-together components designed for a faster setup. Standard curbside delivery does not include unpacking, moving the product into the backyard, or assembly.

Yes, but the service is currently limited to California delivery addresses. Free professional assembly is available for qualifying residential pergola orders in California when the order includes two or more pergolas, or when it includes at least one pergola and reaches a cart subtotal of $3,000 or more. If you are in California and do not meet those thresholds, you may purchase the assembly service for a flat fee of $1,280.

For qualifying or paid California assembly orders, our trained two-person California crew schedules an appointment, assembles the qualifying pergola on site, completes a final quality check, and removes packaging and assembly debris. The service does not include site preparation, foundation work, electrical, plumbing, lighting wiring, permits, HOA approvals, removal of existing structures, or work outside the stated pergola assembly scope.

The installation area must be cleared of debris, old furniture, and obstructions before the crew arrives. The surface, such as a concrete pad or wooden deck, must be level and structurally sound for anchoring, and an adult authorized to sign off on the final installation must be present during the scheduled service window. we may reschedule installation in severe weather for safety.

Two people. A free afternoon. It's done! No need for special tools. No need for prior knowledge. No need for contractors. Every part is designed to seamlessly snap into the next. We will also provide a step-by-step manual and full assembly video to walk you through every screw and part. You can challenge yourself and experience the joys of an excellent DIY.

After your order ships, we automatically send a shipping confirmation email with tracking number(s) and a link to the carrier's tracking portal. Please allow 24-48 hours for the carrier's system to update the first tracking scans. For LTL freight shipments, the carrier will contact you by phone or text to schedule a delivery appointment window.

If you notice an address error, email support@palmayard.com immediately. we will make every effort to update the address, but address changes cannot be guaranteed once an order has left the warehouse.

You may cancel your order any time before shipment for a full refund. we recommend emailing within 24 hours of placing the order so it can be intercepted in time. Once the order has been dispatched or a tracking number has been generated, it cannot be canceled and must be handled as a standard return under the Return Policy. you are responsible for any return freight costs after shipment.

Yes. We provide a Limited Warranty to the original purchaser for covered products purchased directly from www.palmayard.com, delivered within the continental United States, and used in a residential, non-commercial setting. Warranty periods begin on the original delivery date.The warranty period may vary by product, so please refer to the product details page for the specific warranty coverage and duration.

For louvered pergolas, we list a 5-year warranty for the aluminum structural frame, beams, and posts. Powder coat finish on structural components, louver blades and pivot mechanisms, stainless steel hardware and fasteners, and the integrated drainage system are listed with a 1-year warranty period.

During the applicable warranty period, the Limited Warranty covers defects in materials and workmanship introduced during manufacturing that make the product structurally or mechanically unsound under normal residential use, or that substantially alter the product's appearance in a way that materially impairs ordinary use. Examples include broken or cracked structural frames, loose welds or joints, excessive peeling or blistering of powder coat, and similar covered defects within the applicable warranty period.

The Limited Warranty does not cover normal wear and tear, natural weathering, unauthorized or improper assembly, installation, modification, or repair, failure to follow the assembly manual or care instructions, improper cleaning agents, abrasive tools, pressure washing, accidents, abuse, acts of nature, high winds, snow load exceeding rated capacity, commercial or rental use, excessive weight or load beyond rated capacity, products purchased outside www.palmayard.com, floor models, clearance items, or items sold as-is.

Email support@palmayard.com during the applicable warranty period with your order number and full name on the order, product name and model, a clear description of the defect or issue, photos and, where possible, a short video of the defect, plus photos of the installation site for pergolas and gazebos. our team will respond within 3 business days, assess the claim, and arrange the appropriate remedy.

Follow the care and maintenance instructions provided with your product. our Warranty Policy specifically requires you to remove snow and debris from pergola louvers and gazebo roofs within rated load limits, inspect hardware and fasteners annually and re-tighten as needed, clean fabric and cushions at least 2 to 3 times per year, and cover or store furniture, cushions, and umbrellas during the off-season in dry conditions.

Yes. Our Warranty Policy excludes damage caused by improper cleaning agents, chemical treatments, sun-tan oils, abrasive tools, or pressure washing. To protect warranty coverage, follow the product's care instructions and avoid harsh or abrasive cleaning methods.

Use the pergola within the limits stated for your specific product and follow the assembly manual and care instructions. we require snow and debris to be removed from pergola louvers within rated load limits, and damage from high winds, hurricanes, or snow load exceeding rated capacity is not covered by the Limited Warranty. For Oasis pitched-roof pergolas, the pitched roof is designed to help rain, snow, and leaves slide off naturally, but regular care is still required.

Inspect your freight shipment carefully at delivery. If the outer packaging shows visible damage, note it on the driver's Delivery Receipt before signing. If any product arrives damaged or defective, email support@palmayard.com within 3 days of delivery with your order number, clear photos or videos of the damaged or defective product, and clear photos of the outer packaging, especially any areas showing carrier scuffs or tears.

After reviewing the claim, we will arrange complimentary replacement parts, a full replacement unit, or a full refund at no cost to you, depending on the situation. Defects reported after the 3-day inspection window are handled under our standard Warranty Policy.

Contact support@palmayard.com as soon as possible with your order number, product name, a description of the issue, and clear photos of the packaging and item contents. our return and shipping policies cover damaged, defective, incorrect, and warranty-related issues, and the support team will assess the case and arrange the appropriate resolution.

We are PalmaYard, Inc., a company specializing in louvered pergolas and outdoor furniture. We are backed by two generations of family experience in the outdoor-furniture industry, with a focus on inspired outdoor living, product craftsmanship, and outdoor spaces designed for real everyday use.

We ship across the continental United States, with shipping limited to the contiguous United States under our current Shipping Policy.

Yes. Our Showroom & Customer Support location is 3751 S Dogwood Rd, El Centro, CA 92243. Our listed support hours are 10:00 AM - 8:00 PM PST, Monday through Sunday. We also list our Nevada Registered Corporate Office at 732 S 6th St, Ste N, Las Vegas, NV 89101.

You can contact us at support@palmayard.com or by phone at +1 310-686-2477 during the listed support hours of 10:00 AM - 8:00 PM PST, Monday through Sunday.