Warranty Policy
Last Updated: June 25, 2026
PalmaYard is committed to producing outdoor living products of high quality and lasting durability. Subject to the conditions and restrictions described in this Warranty Policy, we warrant, to the original purchaser, that each Covered Product shall be free of defects in materials and workmanship for the applicable Warranty Period set out below.
This Limited Warranty applies only to Covered Products purchased directly from PalmaYard at www.palmayard.com and shipped to addresses within the continental United States. It gives you specific legal rights, and you may also have other rights, which vary from state to state.
Who Is Covered
This Limited Warranty extends only to the original purchaser who:
• (a) purchased the Covered Product directly from PalmaYard;
• (b) took delivery within the continental United States; and
• (c) uses the Covered Product in a residential, non-commercial setting.
This Limited Warranty is non-transferable and does not extend to any subsequent owner. Products purchased from third-party resellers, marketplaces, or unauthorized retailers are not covered.
Covered Products and Warranty Periods
All Warranty Periods begin on the original date of delivery. Components and remedies are as set forth in the tables below.
1. Louvered Pergolas
| Component | Warranty Period |
|---|---|
| Aluminum structural frame, beams, posts | 5 years |
| Powder coat finish on structural components | 1 year |
| Louver blades and pivot mechanisms | 1 year |
| Stainless steel hardware and fasteners | 1 year |
| Integrated drainage system | 1 year |
2. Hardtop Gazebos
| Component | Warranty Period |
|---|---|
| Aluminum structural frame | 5 years |
| Roof panels (polycarbonate or aluminum) | 1 year |
| Powder coat finish | 1 year |
| Mosquito netting and privacy curtains | 1 year |
| Hardware and fasteners | 1 year |
3. Outdoor Furniture (Sofa Sets, Dining Sets, Recliners, Chairs)
| Component | Warranty Period |
|---|---|
| Aluminum frame structure | 5 years |
| Faux teak (plastic wood) components | 1 year |
| Faux wicker (HDPE / PE wicker) weave | 1 year |
| Powder coat finish on frames | 1 year |
| Welds, joints, and hardware | 1 year |
| Director's chair fabric sling | 1 year |
| Recliner adjustment mechanism | 1 year |
4. Umbrellas and Bases
| Component | Warranty Period |
|---|---|
| Aluminum frame, mast, ribs, hubs | 5 years |
| Fabric canopy (against rot, mildew, and excessive fading) | 1 year |
| Powder coat finish on frame | 1 year |
| Umbrella base (cast iron, granite, or steel plate) | 1 year |
| Crank, tilt, and lift mechanisms | 1 year |
5. Cushions
| Component | Warranty Period |
|---|---|
| Outdoor performance fabric cover (seam, zipper, colorfastness) | 1 year |
| Foam fill (against abnormal loss of resiliency) | 1 year |
6. Accessories and Replacement Parts
Pergola accessories (screens, side panels, mounting kits), replacement parts purchased separately, and other PalmaYard products not listed above are warranted for 1 year from the date of delivery against defects in materials and workmanship.
What Is Covered
During the applicable Warranty Period, this Limited Warranty covers defects in materials and workmanship introduced during the manufacturing of the Covered Product that cause the product to be:
• (a) structurally or mechanically unsound when used under normal residential conditions, or
• (b) substantially altered in appearance to a degree that materially impairs ordinary use.
Examples include: broken or cracked structural frames, loose welds or joints, excessive peeling or blistering of powder coat, premature rot or mildew of fabric canopy, and seam slippage or zipper failure on cushions within the applicable Warranty Period.
What Is NOT Covered
This Limited Warranty does not cover damage or product failure caused by:
-
Normal wear and tear, including minor cosmetic cracks, surface scratches, dents, and minor color variation or finish texture;
-
Natural weathering, including patina, oxidation, color softening, and the natural aging of materials;
-
Improper assembly, installation, modification, or repair not performed or authorized by PalmaYard;
-
Failure to follow the assembly manual or the Care and Maintenance instructions provided with the product;
-
Improper cleaning agents, chemical treatments, sun-tan oils, abrasive tools, or pressure washing;
-
Damage from accidents, abuse, vandalism, neglect, theft, pets, rodents, or insects;
-
Acts of nature, including hail, lightning, wildfire, flood, earthquake, hurricanes, high winds, snow load exceeding rated capacity, and freezing temperatures;
-
Use of the Covered Product in commercial, rental, or public settings (including but not limited to hotels, restaurants, vacation rentals, multifamily common areas, and event venues);
-
Excessive weight or load beyond the product's rated capacity;
-
Damage occurring during customer-arranged transportation, storage, or relocation after delivery;
-
Cosmetic defects on surfaces not visible during normal use;
-
Products purchased from any source other than www.palmayard.com;
- Floor models, clearance items, or items sold "as-is".
Your Remedies
If PalmaYard receives a valid warranty claim within the applicable Warranty Period, we will, at our sole discretion: (a) repair the defective product or component at no charge to you, using new or refurbished parts; (b) replace the defective product or component with a new or refurbished item of comparable specification; or (c) if repair or replacement is not commercially reasonable, refund the original purchase price of the defective product.
Any repaired or replaced part will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. PalmaYard's total liability under this Limited Warranty will not exceed the amount you actually paid for the Covered Product.
How to Submit a Warranty Claim
To request warranty service, please contact us at support@palmayard.com during the applicable Warranty Period and include:
- Your order number and full name on the order;
- The product name and model;
- A clear description of the defect or issue;
- Photos and, where possible, a short video of the defect;
- Photos of the product installation site (for Pergolas and Gazebos).
Our team will respond within 3 business days, assess your claim, and arrange the appropriate remedy. We may request additional information or inspection in order to validate the claim.
Care and Maintenance Responsibility
Coverage under this Limited Warranty is conditioned on the original purchaser following the Care and Maintenance instructions provided with each Covered Product, including:
-
Cleaning fabric and cushions at least 2 to 3 times per year;
-
Removing snow and debris from pergola louvers and gazebo roofs within rated load limits;
-
Covering or storing furniture, cushions, and umbrellas during the off-season in dry conditions;
- Inspecting hardware and fasteners annually and re-tightening as needed.
Damage resulting from failure to follow these instructions is not covered. Any dispute arising under or related to this Limited Warranty is subject to the dispute resolution procedures set forth in our Terms of Service.
Relationship to Disclaimer and Limitation of Liability
This Limited Warranty is the express warranty referenced in our Terms of Service and is the exclusive remedy for defects in materials and workmanship in the Covered Products. To the extent permitted by law, all other warranties, express or implied, are disclaimed, and PalmaYard's liability is limited as set forth in our Terms of Service. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
