Policies

Return Policy

Last updated: May 26, 2026

We want you to love your PalmaYard pergola or outdoor furniture. If something is not right, here is exactly how returns, refunds, and replacements work.

1. Return Window

You have 30 days from the delivery date to request a return on eligible items. Requests submitted after the 30-day window can no longer be accepted.

2. Eligible Items

In-stock pergolas, gazebos, umbrellas, and outdoor furniture are eligible for return when they are unused, unassembled, and in original packaging, with all parts, hardware, manuals, and accessories included.

3. Non-Returnable Items (Final Sale)

Assembled or installed items. Once assembly or installation has begun, the product is no longer eligible for return. Defects discovered after assembly are handled under our Warranty Policy.
Clearance items, gift cards, and replacement parts ordered separately.

4. How to Start a Return

Email support@palmayard.com within the 30-day window and include:

Your order number
The item(s) you wish to return
A short reason for the return
Photos showing the item in its original, unassembled condition

Once approved, we will email you a prepaid return shipping label and arrange carrier pickup. Items returned without prior approval cannot be accepted.

5. Free Return Shipping

PalmaYard covers the full cost of return shipping on every eligible return, including LTL freight pickup for oversized items such as pergolas. You do not need to arrange your own carrier or pay any shipping fee.

To qualify, the item must be:

Repackaged in the original carton with all original protective materials
Available for carrier pickup at the original delivery address
Picked up by the carrier within 14 days of label issuance

6. Refunds

Once the returned item arrives at our warehouse and passes inspection (typically within 5 business days of receipt), we will issue a refund to your original payment method. Refunds generally post within 5 to 10 business days, depending on your bank or card issuer.

You will be refunded the full purchase price of the returned item(s). Original shipping charges and assembly fees are non-refundable.

7. Order Cancellations

In-stock items: Cancellations are accepted any time before the order ships. Once a tracking number has been issued, the order must be handled as a return.

8. Damaged, Defective, or Wrong Items

Please inspect your shipment carefully at delivery. If your order arrives damaged, defective, or incorrect, email support@palmayard.com within 3 days of delivery with:

Your order number
Clear photos of the damaged or defective product
Photos of the outer packaging (including any visible carrier damage)

We will arrange a free replacement, replacement parts, or full refund at no cost to you. Defects discovered after the 3-day inspection window may be covered under our Warranty Policy.

9. Exchanges

For the fastest service, please return the unwanted item using the process above and place a new order for the replacement. This ensures your new item ships immediately rather than waiting for the return to be processed.

10. Contact

PalmaYard Inc. 3751 S Dogwood Rd, El Centro, CA 92243, USA

Email: support@palmayard.com Phone: +1 310-686-2477

PALMA YARD LIMITED. Unit 11, 9/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong